Delete your account
The fastest way is in the app: Settings â Account â Delete account. You can do this without emailing us.
If you have an active paid subscription, cancel it in the App Store or Google Play first. Deleting your NeuroCircle account does not cancel store billing.
Request deletion without the app
Email us from the address on the account. We verify ownership before we delete anything. Do not include your password or recovery codes. We usually finish requests within 30 days, unless the law requires a shorter period or we still need to confirm it is your account.
Start deletion requestWhat is deleted
We delete or de-identify your profile, posts, messages, and uploaded media, along with connections and settings tied to the account. That also covers any listings or purchases you made, if those features were available on your account. Some records may stay when we need them for fraud prevention, safety work, legal obligations, or backup cycling.
What may be retained
We may keep limited records when the law requires it, or when we reasonably need them to prevent fraud, protect people, resolve disputes, or enforce a prior restriction. Those records are not used for unrelated purposes.
Before you submit
- Export anything you want to keep.
- If you have an active paid subscription, cancel it in the App Store or Google Play first.
- Do not send passwords, recovery codes, or payment details.